At Premium Services Tech, we strive to ensure that our clients are satisfied with the services and products we provide. However, we understand that there may be circumstances where a refund is necessary. This Refund Policy outlines the conditions under which refunds are granted for services purchased from Premium Services Tech.

1. Eligibility for Refunds

Refunds are available for services under specific conditions, depending on the type of service you have purchased. Below are the general guidelines for each service:

a. Web Development Services

• Refunds are available only if the project is in its early stages (e.g., before significant development work has been completed).
• If the project has progressed beyond the initial design or wireframe stage, refunds may not be issued unless the failure to deliver is on our part.
• If you have approved the design and development work, you are not eligible for a refund once the project is past this stage.

b. SEO Services

• Refunds are available for SEO services if requested within 7 days of purchase, and no significant work has commenced (e.g., keyword research, site audits).
• Once SEO strategies have been implemented, we cannot offer refunds, as SEO results take time to show and depend on several factors beyond our control.

c. Consulting Services

• Refunds for consulting services are available only if the service has not yet been delivered (e.g., no consultations or reports have been provided).
• Once consulting services have been rendered, we cannot offer refunds.

2. Refund Request Process

If you wish to request a refund, you must contact us through one of the following methods:

• Email: Send your refund request to Premium.services.tech23@gmail.com with the subject line “Refund Request.”
• Phone: Call our customer service team at +44 7 477 179 941 to discuss your request.

In your refund request, please provide the following details:

• The reason for the refund request.
• Proof of purchase (e.g., invoice number, transaction ID).
• Any supporting documentation or evidence related to the issue.

3. Timeframe for Refund Requests

• Refund requests must be submitted within 14 days of the purchase date for all eligible services, unless otherwise specified.
• After the 14-day period, refund requests will be reviewed on a case-by-case basis, but refunds may not be granted beyond this timeframe.

4. Non-Refundable Services

The following services are non-refundable under any circumstances:

• Domain name registration or renewal fees.
• Web hosting fees that have been utilized.
• Custom software or design work that has been approved by the client.
• Paid third-party services used in the execution of a project (e.g., plugins, themes, paid tools).

5. Partial Refunds

In some cases, a partial refund may be granted at the discretion of Premium Services Tech. This may occur if a project has been started, but not completed, or if certain aspects of the service have been unsatisfactory. The amount of the partial refund will depend on the scope of work completed and any expenses incurred.

6. Processing Time for Refunds

Once your refund request is approved, the refund will be processed within 7-10 business days. The refund will be issued to the original method of payment (e.g., credit card, PayPal). Please note that processing times may vary depending on your payment provider.

7. Modifications to Services and Refunds

We reserve the right to modify the terms of this Refund Policy at any time, without prior notice. Any changes to the policy will be posted on this page with the updated effective date. It is your responsibility to review the policy periodically to stay informed about any changes.

8. Exceptions to the Refund Policy

In cases of fraud, abuse, or other malicious activities, Premium Services Tech reserves the right to refuse a refund, even if the request falls within the outlined timeframes.

9. Contact Information

If you have any questions regarding this Refund Policy or wish to request a refund, please contact us at:

• Email: Premium.services.tech23@gmail.com
• Phone: +44 7 477 179 941
• Address: 24-26 Arcadia Avenue, Dephna House #105, London, Greater London, N3 2JU, United Kingdom

This Refund Policy is designed to provide clear guidelines on the refund process for services purchased from Premium Services Tech. We aim to be as transparent and fair as possible in handling refund requests while protecting our business interests.